Learner Support

Clarkson University offers a number of support services. Use the links on this page to access these services or jump right to an area by using the following links:

Technical Support
Academic Support Services
Student Support Services
Accessibility Support Services

computer with tool coming out of the screenTechnical Support

Clarkson Helpdesk
Assistance with campus technology is available via the following support options:

  • In person at the IT HelpDesk in CAMP 171A
    • Monday – Thursday, 7:30am – 7:00pm
    • Friday, 7:30am – 5:00pm
  • By phone (xHELP), email (helpdesk@clarkson.edu) and online.
    • Monday – Thursday, 7:30am – 7:00pm
    • Friday, 7:30am – 5:00pm

Note that hours may change for holidays and academic breaks.

Online Knowledge Base
The Online Knowledge Base contains sets of instructions for answering frequently asked questions, solving technical issues, and learning to do complete a technical task.

Technology Recommendations for Distance and Online Learning
This page outlines internet, hardware, and software requirements to take a distance or online course at Clarkson University.

Academic Support Services

Campus Tutoring Services
The Clarkson University Tutoring Program, for which there is no fee, is for on-going, long-term assistance. Small group sessions are conducted on a weekly basis which are organized around your schedule.

The University Libraries supports Clarkson University’s mission by promoting academic excellence through the implementation of programs, policies, and strategies geared towards the innovative vision of libraries in the 21st century in support of teaching and research. To achieve excellence, we provide high-level information literacy instruction, reference and research assistance, and run a robust access services model allowing our clientele to access resources both inside and outside of our collection.

Student Success Center
The Student Success Center serves as the home for First Year Student Advising/University Studies Program, Accommodative Services, Student Support Services and Tutoring.  Our staff provides programs and services for students to aid in their development and success. The SSC provides one-stop-shopping for the tools you need to be successful at Clarkson.

Writing Center
Clarkson’s Writing Center provides one-on-one consultation in a collaborative environment to help you develop and improve your written papers or projects. From academic papers of all sorts like lab reports, essays, research papers, honors theses, presentations, and conference posters — to post-grad and professional projects like grad school essays, resumes, cover letters, professional websites and even LinkedIn content, we’re here to assist.

word cloud made from words in the student support services area of this pageStudent Support Services

Advising & Mentoring
All students have, in addition to their faculty advisor, access to the Student Success Center’s Office of First-Year Advising. A staff member will work with them toward making satisfactory academic progress and personal adjustment.

Career Center
The Clarkson Career Center is dedicated to helping you reach your career goals. Our full-time staff offers customized services to all Clarkson students and alumni who want to plan for a rewarding career, find the right co-op or internship, develop professional and leadership skills, improve  job search skills, and connect with the best job and graduate school opportunities.

Clubs & Activities
Clarkson offers a variety of clubs and activities aimed at maximizing your potential while challenging your personal and professional growth. Whether you’re interesting in pursuing something you’re already passionate about or taking up a new hobby, with more than 100 student-operated groups on campus, there is an opportunity for you to find a group that meets your needs.

Student Administrative Services (SAS)
Clarkson University is unique in combining administrative services usually associated with registrar, bursar, and financial assistance offices into one centrally-located office: Student Administrative Services (SAS). Not only can we fulfill most student administrative needs in one place, we know the student’s circumstances related to billing, financial aid, and academic progress, allowing us to provide advice that takes all of these into consideration.

Student Health & Counseling Center
Student Health and Counseling Center (SHAC) is an integrated health and counseling center at Clarkson, whose mission is to empower students to become active participants in their physical health and mental wellbeing, while supporting their pursuit of academic and personal goals.

If you require immediate assistance please call campus safety at (315) 268-6666 or call 911.

icons of accessibility servicesAccessibility Support Services

Office of AccessABILITY Services
The Office of AccessABILITY Services at Clarkson University, located at the Student Success Center, Educational Resources Center, Suite 1400 (ERC1400), is the designated office responsible for maintaining disability related documentation, certifying eligibility for receipt of services, determining reasonable accommodations, and ensuring the provision of those services.