OIT » Computer Store » Service Center
The Service Center serves as the primary point of contact for all Information Technology related inquiries, problem notifications and support requests. The Service Center staff provide basic troubleshooting while also prioritizing and assigning requests to IT staff members.
Emailing the Service Center
You may email the Service Center at firstname.lastname@example.org
. All emails will result in the generation of a support request ticket, which will be reviewed by Service Centerstaff and either resolved or delegated to the appropriate IT staff member.
Calling the Service Center
You can reach the Service Center via phone by calling (315) 268-6700 (or x6700 from on-campus). The Service Center is staffed from 8:00am to 4:30pm, Monday-Friday. During these hours Service Centerstaff will attempt to answer technical support calls over the phone. If the support call is not resolved within 5 minutes, a case will be opened and a staff member will be assigned to the case. You will receive an email containing your case number and any information available regarding the issue.
Visiting the Service Center
The Service Center is located in the center core of Graham Hall and is staffed from 8:00am to 4:30pm, Monday-Friday. When you visit the Service Center, a technician will wait on you as soon as possible. Your wait time will vary based upon the number of phone calls and available staff and the order in which requests are received.
Topic revision: r3 - 21 Sep 2012 - 15:44:17 - JoshuaFiske