Support Delivery

  • Campus Ticket Tracking The campus ticket tracking system is used to manage and track support requests. The current system, Request Tracker, is used primarily by OIT, but it is slowly being expanded to encompass other service departments on campus. Eligibility:  Faculty Staff Student Alumni External Cost:  There is no cost for using this service. Status:  Active – A fully-supported, production service. Support:  Service Desk – To open an IT support ...
  • Facilities Management System The facilities management system is used by the Facilities and Services group to track common maintenance items, including recurring preventative maintenance items, vehicle maintenance logs, parts inventory, etc. Eligibility:  Staff Cost:  There is no cost associated with using this service. Status:  Active – A fully-supported, production service. Support:  Service Desk – To open an IT support request, please contact the Facilities and Services ...