Desktop Support

  • Desktop Backup OIT is now offering a backup solution for all Clarkson-owned computers. This service is provided via a backup client that is installed on the computer and communicates with our centralized backup system. Once configured, the system will automatically back up all files on the computer daily. This typically happens overnight, but can be scheduled for ...
  • Software Licensing OIT maintains a variety of software licenses for use on University-owned computers. The use of some of these software packages is restricted to public computing facilities, while others are available for installation in faculty and staff offices. Eligibility:  Faculty Staff Cost:  Please contact the Service Center for current pricing and availability. Status:  Active - A fully-supported, production service. Support:  Service Desk - To open an IT ...
  • Anti-Virus Software Anti-virus software defends against viruses, Trojan horses and other malware. Microsoft Forefront is the official antivirus software for University-owned systems and is installed on all campus computers configured by OIT. Eligibility:  Faculty Staff Cost:  Free on University owned computers Status:  Active - A fully-supported, production service. Support:  Service Desk - To open an IT support request, please contact the Facilities and Services ServiceDesk at 315-268-6700 or ...
  • Application Virtualization A number of software packages are packaged and distributed using an application virtualization model. This allows software packages to be distributed to end-user computers without actually requiring the software to be installed and permits greater flexibility with tracking and accounting of licenses. Eligibility:  Faculty Staff Student Cost:  There is no cost for this service. Status:  Active - A fully-supported, production service. Support:  Service Desk - To open ...
  • Patch Distribution OIT operates a central patch distribution and management infrastructure for University-owned desktop and server hardware. This infrastructure allows on-campus hosts to retrieve patches without needing to download from the Internet and helps ensure a more secure computing environment by allowing reports to be generated on the patch status of University computing systems. Eligibility:  Faculty Staff Cost:  There is no cost ...