Campus Ticket Tracking

The campus ticket tracking system is used to manage and track support requests. The current system, Request Tracker, is used primarily by OIT, but it is slowly being expanded to encompass other service departments on campus.

Eligibility: 
  • Faculty
  • Staff
  • Student
  • Alumni
  • External
Cost: 

There is no cost for using this service.

Status: 
Active – A fully-supported, production service.
Support: 
Service Desk – To open an IT support request, please contact the Facilities and Services ServiceDesk at 315-268-6700 or servicecenter@clarkson.edu. Or, enter a ticket online at rt.clarkson.edu.
Availability Target: 
24×7, 99.99% uptime